FAQs
Frequently Asked Questions (FAQs)
About Our Products
Q: What types of doors do you sell?
A: We sell high-quality aluminium tempered glass doors, available in both single and double door options. These can be matched or mix and match depending on your specific needs.
Q: What materials are your doors made from?
A: Our doors are made from premium aluminium and tempered glass, ensuring durability, safety, and aesthetic appeal.
Q: Can I customize my door?
A: Yes, our doors can be customized to fit your exact specifications. Whether you need a specific size, design, or finish, we can create the perfect door for you.
Pricing and Value
Q: How are your prices compared to other UK companies?
A: We offer our doors at a fraction of the price charged by most companies in the UK, without compromising on quality. Our success online and ability to secure amazing prices allow us to pass these savings on to you.
Shipping and Delivery
Q: What are the shipping times for your doors?
A: Due to high demand and the bespoke nature of our products, shipping will take approximately 6 to 10 weeks for most orders. We will notify you if we have your door in UK stock, which may result in faster delivery.
Q: Do you ship internationally?
A: Currently, we primarily ship within the UK. For international shipping inquiries, please contact our customer service team.
Order Process and Support
Q: How do I place an order?
A: You can place an order directly through our website. Simply select your preferred door type, customize it as needed, and proceed to checkout.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
Q: What if I need assistance with my order?
A: Our customer service team is here to help! You can contact us via email or phone for any assistance or questions regarding your order.
Future Plans
Q: Are you opening a showroom?
A: Yes, due to our success and high demand, we are excited to announce that we will be opening our own showroom in the West Midlands soon. Stay tuned for more updates on the grand opening!
Q: Will I be able to see the doors in person at the showroom?
A: Absolutely! Our showroom will feature a wide range of our aluminium tempered glass doors, allowing you to see and experience the quality and design options first-hand.
Miscellaneous
Q: Do you offer installation services?
A: While we do not provide installation services directly, we can recommend trusted local professionals who can assist with the installation of your doors.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and PayPal. All transactions are processed securely to ensure your safety and privacy.
Q: How can I stay updated on new products and promotions?
A: You can subscribe to our newsletter or follow us on social media for the latest updates on new products, special promotions, and our showroom opening.